01

Engineering perceptions

audit & Action
Lumo Lab helps address barriers to customer engagement, u specific business levers to enhance customer perceptions.

Let's Start a Project

The Language of Trust

Why Authenticity Matters

Authenticity is about committing to openness and integrity, and ensuring alignment between a brand's internal and external personas.

C
B

If you think about your brand as a theatre production, Branding is not just set dressing. It's the inner philosophy that drives your work.

What a person sees of your brand externally needs to match up with how you see your contribution and purpose.

It is that alignment that enable brands to build connection with people and users.

Photo of the project

In the case of Baker et Chef, a premium cafe-bakery concept, the challenge was to convey the brand's passion and craftsmanship in a relatable and inviting manner.

C
B


Part of showcasing that passion was bringing the audience on board. We sought to bring insight in the processes behind the scenes, spotlighting not just what happens, but why.

With much of the terminology around these dishes and processes being unfamiliar to our target audience, we spoke in the audiences language to help them grow with us.

The social content strategy focused on creating a warm and open dialogue designed to help people embrace and understand the concepts, dishes, and terms.

By fostering a strong understanding, Baker et Chef established itself as a space where people could explore unique food experiences.



If you'd like to delve further into these concepts, feel free to reach out to Trevor.

C
03
Our Values

Driven to deliver

01
Care and service

You are our community. We stive to make a real difference in your growth.

02
Making things work

We care about results, as that is where the value of our work rests.

03
Simplify concepts

We bring clarity to help you understand how we are addressing your present challenges.

04
Direct line to senior consultants

Senior brand communicators work directly with you on your solutions firsthand.

N
One of our works
06

No project is too complex, no detail too small.

Starting with interviewing clients, setting goals and timelines, we plan ahead to make sure that even the most complex projects go flawlessly, from the very beginning to the last final touches put to the final product.

In cases where the action plan calls on a wider scope, Lumo Lab can draw on its connections to recommend from a wide pool of expert consultants. With our existing understanding of their strengths we identify consultants who closely align to the needs of your action plan.

01

Reshaping perceptions

audit & Action
Lumo Lab helps address barriers to customer engagement, u specific business levers to enhance customer perceptions.

Let's Start a Project